Shipping & Delivery
GolfHQ.com ships all orders via FedEx. We feel that FedEx will enable us to give you the best combination of price and service for shipping your order. When buying from GolfHQ.com you will never have to worry about any hidden costs added to your shipping total. We do not charge you for any handling or service charges. You are only charged what Fedex charges us for shipping. We will also provide shipping insurance on all items for free. Our checkout system will automatically apply shipping rates based on your order's billable weight (actual weight & dimensions of the box determine billable weight), your location, and the shipping method that you choose. You will be able to see your order's shipping cost prior to submitting your order.
Our primary shipping method is FedEx Home Delivery/Ground. Items that are In-Stock and placed by 2pm EST will almost always ship out the same day. Orders placed on the weekends won't be eligible for shipment until Monday. Please remember that if you choose FedEx SmartPost, the final delivery will be made by USPS. Occasionally we will ship items directly from the manufacturer and you should allow 3-7 business days for these items to ship. This also means that if you order multiple products they may come in separate shipments and arrive at different times. Items that ship direct from the manufacturer will not be noted on the web site so if your order is time-sensitive we strongly recommend that you call us to place your order over the phone. Custom golf clubs, personalized items, and special orders may delay shipping as well.
See below for our FedEx Home Delivery/Ground Service Map for In-Stock items in our Ohio warehouse.
We also offer expedited shipping methods if you need your order in a hurry. We offer FedEx First Overnight (delivered next business day by 8am), Priority Overnight (delivered next business day by 10:30am), Standard Overnight (delivered next business day by 3pm), 2 Day AM (delivered in 2 business days by 10:30am), 2 Day (delivered in 2 business days by 4:30pm), and Express Saver (Delivered in 3 business days by 4:30pm). It is important to note that weekend days are excluded. So if you choose FedEx Express Saver (3 day) to have your order shipped Wednesday your order will arrive on Monday, if you choose 2 Day Air on Thursday your order will arrive on Monday unless you call your order in and specifically request Saturday delivery and the same rule applies for Next Day Air shipments. Orders must be placed before 9am (EST) to ship out the same day. Orders that are placed on the weekends will not ship out until Monday. If you need an order to be shipped out the same day and your order is placed after 9am you will need to contact us immediately and we will do our best to accommodate you.
Expedited shipping may not be available on certain products and is not guaranteed on any product to ship the same day. That is why we always strongly recommend to contact us to check stock availability for any time-sensitive orders, as there is no guarantee that a product is in stock, regardless of what is noted on the web site. So again, it is recommended to call in any orders that you need by a certain date so we can be sure that we accommodate you accordingly.
The above ground shipping policy applies to the continental U.S. only. Any free shipping promotions are only valid for the continental United States (lower 48 states).
Please note that if your package is delayed because of adverse weather conditions we can not issue a refund for shipping costs, as FedEx does not issue us any refunds due to any adverse weather conditions or what FedEx considers to be any type of act of nature or act of God.
In certain circumstances a product may be back-ordered or out of stock. In such cases you will be notified immediately so that we can correct the problem as best we can.