Returns & Exchanges
GolfHQ.com wants you to be completely, 100% satisfied when shopping on our web site. Therefore, we are now providing free return shipping on qualifying orders** so you can shop with no risk, guaranteed. Free returns mean less hassle, time and cost for you, the customer. If you order something and would like to return it, simply contact us within 30 days of your purchase and we will provide you with Return instructions and a Return Authorization Number & Return Label.
**ORIGINAL SHIPPING IS NON-REFUNDABLE
**Only orders placed on GolfHQ.com are eligible for free returns. eBay and Amazon orders are not eligible for free returns.
**Customers are eligible to receive only 1 pre-paid return label within a 30 day period from receipt of your original order.
**Free returns apply only to orders shipped within the continental 48 U.S. states (Alaska & Hawaii are excluded).
You may choose to return the product for a refund, exchange for another product or receive store credit. (Please Note: After 30 days, you may only return for store credit).
To receive timely refund for the products ordered you are required to send us the NEW AND UNUSED product back in the original packaging or similar packaging with any and all items that came with it, for example: head covers, wrenches, freebie items, etc. If any items are missing the price/value will be deducted from your refund.
If a returned item is deemed to have been used and cannot be sold as new, we reserve the right to adjust the value of your refund or exchange accordingly. Pre-owned golf club values will be based off of PGA Value Guide published pre-owned golf club prices.
**Items that are deemed oversized by FedEx are exempt from free returns. (Examples, but not limited to: golf bags, travel bags, complete golf sets, etc.)
**If you have multiple items on your original order and receive free shipping because your order total was above the free shipping minimum, but then you return one or more of those items bringing your order total below the free shipping minimum, that shipping amount that you would have incurred will be deducted from your refund.
By using our free returns process you agree to all of the above terms and conditions.
If you choose to return for a refund:
We will email you a pre-paid return label and refund you for the product once we receive it back and assure it is in new/unused condition. Original shipping charges are non-refundable. If you receive free shipping and choose to return your order for a refund, the original shipping charges we incurred will be deducted from the refund.
If you would like to receive store credit:
We will email you a pre-paid return label. Once we receive the product back and assure it is in new/unused condition, we will email you a Store Credit for the full amount of the order in the form of a 15-digit online gift code.
If you would like to exchange, you have two options:
*A pre-paid return label will be emailed to you for both options
- Place new order - This option is best for customers who want to get their exchange faster. You simply will place a brand new order for the new item you want. You will be responsible for any applicable shipping on the new order (exchange). However, you will have two charges outstanding until we receive the return. Once we receive the return and assure it is in new/unused condition, we will refund the full amount of the original order.
- Standard Exchange - We will wait to ship the exchange until we receive the returned item. Once we receive the return and assure it is in new/unused condition, we will ship the exchange item out. This will take longer, but you will not have two charges outstanding.
We do NOT accept returns on the following items:
- Custom Golf Clubs
- Special Orders (Items we normally do not carry)
- DVD's, Games, or Software
- Personalized or Logo Items
We only accept returns and exchanges on items that were purchased from GolfHQ.com. All refunds will be applied based on the original form of payment.
**GolfHQ.com reserves the right to alter or adjust this policy at its own discretion.
We do not allow refunds back to your credit card for gift cards. Gift cards can only be redeemed for merchandise, no exceptions. If you purchase something with a gift card and would like to return it, that amount will be added back to your gift card balance.