In Ohio

BOARDMAN
Rte. 224 & Tippecanoe Rd.
(330) 726-3880

NILES
Rte. 46 & Rte. 422
(330) 652-4292

GolfHQ.com (Golf Headquarters) ships all orders via United Parcel Service (UPS). We feel that UPS will enable us to give you the best combination of price and service for shipping your order. When buying from GolfHQ.com you will never have to worry about any hidden costs added to your shipping total. We do not charge you for any handling or service charges. You are only charged what we pay for shipping. We will also provide shipping insurance on all items for free. Our checkout system will automatically apply shipping rates based on your order's weight, location, and shipping method. You will be able to see the total cost prior to submitting your order.

Our primary shipping method is UPS ground. We will always ship your order within 3 business days of receiving your order. The majority of orders will be shipped the very next day. Orders must be placed before 9am (EST) to have a chance to ship out that day. Orders placed on the weekends won't be eligible for shipment until Monday. The above applies to all in-stock items. Occasionally we will ship items directly from the manufacturer and you should allow 3-7 business days for these items to ship. Custom golf clubs and special orders may delay shipping as well.

We also offer expedited shipping methods if you need your order in a hurry. We offer UPS Next Day Air and UPS 2nd Day Air. Next Day Air shipments will arrive the next business day excluding weekends and holidays. 2nd Day Air shipments will arrive in two business days after departure. Orders must be placed before 9am (EST) to ship out the same day. Orders that are placed on the weekends will not ship out until Monday. If you need an order to be shipped out the same day and your order is placed after 9am you will need to contact us immediately and we will do our best to accommodate you. Expedited shipping may not be available on certain products.

We will ship ONLY to addresses in the United States or Canada.

We do not allow shipping to Post Office boxes (PO boxes) since we only ship via UPS. Please do not enter a PO Box as your shipping address because it will just delay your order until we get a street address from you.

The above ground shipping policy applies to the continental U.S. only. All items shipped to Hawaii or Alaska must be shipped either UPS 2nd Day Air or UPS Next Day Air.

In certain circumstances a product may be back-ordered or out of stock. In such cases you will be notified immediately so that we can correct the problem as best we can.

The security of your personal information is very important to us. We never sell, rent, or otherwise disclose your personal information to any third parties, under any circumstances.

All sensitive data transmitted from your computer is protected using a technology called Secure Sockets Layer (SSL). SSL automatically encrypts data that is sent from your computer to Golf Headquarters via the website, www.golfhq.com. The use of SSL ensures that your personal information can not be interpreted by a third party, even in the unlikely event of information hijacking. Active SSL technology is identifiable when the prefix https:// appears at the beginning of a URL. An image of a closed padlock or a solid key at the bottom right of your Internet browser window also indicates that your data is being protected by SSL.

All sensitive data transmitted using SSL is not stored on the web server. Therefore, it is impossible to retrieve such data from website by any means. The online checkout process is provided as a secure convenience and alternative to visiting any of our retail locations. Should you choose not to use our secure online checkout process, we encourage you to place your order by phone: (330) 726-3880 or (330) 652-4292 .

We are committed to providing you with the best golf products available. However, if you feel that you want to return an item to us for any reason, you may return it to us for an exchange, store credit, or a refund, as long as the item is still new, unused, and in its original packaging or plastic wrap. If you feel that you want to return an item you must contact us within 30 days of your receipt of the merchandise for an RA (Return Authorization) number. This number must be written boldly on the outside of the box. We will not accept any returns without an RA number. Shipping costs are non-refundable. Even if you received free shipping, we still incurred shipping charges and they will be subtracted from your order total when we send a refund. All return shipping charges must be prepaid by the customer. We will not accept return items shipped to us C.O.D.

We do not accept returns on used golf clubs, however we want you to be confident when purchasing items from Golf Headquarters. If you purchase a golf club from us and decide that you no longer want it within the first 60 days you may be eligible for up to 90% store credit of the original purchase price. Your store credit amount will be determined after inspection of the club. This amount will depend on the condition of the club(s) so it's in your best interest to take care of your new clubs until you are positive that you want to keep them. We will not accept any damaged clubs or any clubs that do not show normal wear. This policy will be enforced on a case by case basis.

We do NOT accept returns on the following items:

• Custom Golf Clubs
• Special Orders (Items we normally do not carry)
• Books
• DVD's or Software
• Personalized or Logo Items

We only accept returns and exchanges on items that were purchased from GolfHQ.com. All refunds will be applied based on the original form of payment.

We do not allow refunds back to your credit card for gift cards. Gift cards can only be redeemed for merchandise, no exceptions. If you purchase something with a gift card and would like to return it, that amount will be added back to your gift card balance.